Privacy Policy

Effective Date: October 25, 2025
Company: Ten Clouds Hosting
Website: https://tencloudshosting.com
Email: info@tencloudshosting.com

Overview

Ten Clouds Hosting (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. By using our website or services, you agree to this Privacy Policy.

Information We Collect

Information You Provide

• Name, company, email, phone, billing address
• Billing and payment details processed through secure third-party gateways
• Account credentials such as cPanel or hosting logins you provide or create
• Technical details shared for migrations or support

Information Collected Automatically

• IP address, browser, operating system, and device information
• Server and website logs related to security and performance
• Cookies and similar technologies used for functionality and analytics

How We Use Information

• Provide, manage, and support hosting and related services
• Process payments and handle billing
• Communicate about accounts, updates, maintenance, and security
• Improve performance, reliability, and user experience
• Comply with legal, tax, and regulatory requirements

We do not sell or rent your personal information.

Data Security

Your data is protected using layered security controls including Imunify360, ModSecurity, hardened server configuration, SSL/TLS encryption, and daily backups. We take reasonable measures to protect against unauthorized access, alteration, disclosure, or destruction.

Cookies and Analytics

We use cookies to maintain sessions, remember preferences, and analyze site performance. You can disable cookies in your browser settings, though some features may not function properly if you do.

Data Retention

We retain data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. When an account is closed, we delete or anonymize data within a reasonable timeframe unless law requires longer retention.

Third-Party Providers

We may use trusted service providers for:

• Payment processing such as Stripe or PayPal
• Email delivery and DNS or mail services
• Security, performance, backups, and CDN support

These providers are contractually required to protect your data and use it only for the services we request.

Your Choices and Rights

• Access, correct, or delete your personal information
• Request a copy of your data where applicable
• Opt out of marketing communications at any time

To make requests or exercise rights, contact info@tencloudshosting.com.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided data, contact us to remove it.

International Transfers

Our primary infrastructure and data handling are located in the United States. If data is transferred internationally, we use appropriate safeguards consistent with applicable law.

Updates to This Policy

We may update this Privacy Policy periodically. The Effective Date will always reflect the latest version. Continued use of our services after changes means you accept the updated policy.

Contact Us

Ten Clouds Hosting
Email: info@tencloudshosting.com
Phone: 808-419-0969
Website: https://tencloudshosting.com

Ten Clouds Hosting — Power. Precision. Protection.